Sr BA - MPLI
Horizontal Talent

In this role, you'll lead efforts on a strategic project focused on enhancing Medical Professional Liability (MPL) products, processes, and technologies. Working with diverse teams-including underwriting, claims, IT, and compliance-you'll be at the forefront of defining requirements, optimizing workflows, and driving impactful solutions. Your contributions will directly shape the MPL project's success, ensuring it meets regulatory standards and operational goals.
Responsibilities
Gather and Document Requirements

• Collaborate with stakeholders to define project goals and gather detailed requirements
• Conduct interviews and workshops, creating clear documentation such as Business Requirements (BRDs) and user stories
• Ensure all requirements meet industry standards and regulatory compliance

Analyze and Improve Business Processes

• Assess existing MPL processes in underwriting, claims, and policy management to identify improvement areas
• Create visual workflows, perform gap analyses, and support teams in adopting optimized workflows that reduce costs and increase efficiency

Data Analysis and Reporting

• Analyze MPL-related data, such as claims metrics, to uncover trends and support project objectives
• Design reports and dashboards to communicate insights effectively, enhancing data accessibility for stakeholders

Design and Validate Solutions

• Partner with IT, product development, and external vendors to design solutions aligned with business and regulatory needs
• Participate in testing, including creating and managing test plans and supporting user acceptance testing (UAT), to ensure solution quality

Collaborate and Communicate with Stakeholders

• Act as a liaison between project stakeholders, managers, and IT teams to keep all parties aligned
• Prepare documentation, lead meetings, and communicate project updates proactively across departments

Support Risk Management and Compliance

• Ensure project requirements and solutions comply with HIPAA and MPL regulations
• Collaborate with compliance teams to integrate risk mitigation strategies into project planning, proactively addressing potential risks

Essential skills

• Proficiency with business analysis tools like Microsoft Visio (or similar) for process mapping
• Strong experience with Agile methodologies and tools like JIRA and Confluence
• Excellent analytical and problem-solving skills, with the ability to translate complex business needs into actionable requirements
• Exceptional written and verbal communication skills focused on clarity and stakeholder engagement
• Strong attention to detail with the ability to manage multiple priorities independently
• Collaborative mindset and ability to work effectively in cross-functional teams

Desired skills

• Experience with additional project management methodologies (e.g., Waterfall)
• Previous experience facilitating requirements workshops and conducting user acceptance testing (UAT)

Experience

• 7+ years as a Business Analyst, ideally in the insurance or healthcare industries
• Knowledge of MPL insurance products, policy administration, and claims processes
• Familiarity with regulatory compliance in healthcare or insurance settings, particularly MPL-related compliance
• Proven success in requirements gathering, process mapping, and business process improvement
• Demonstrated experience working on projects related to insurance, healthcare, or similar fields

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