Sr Site Specialist
Thermo Fisher Scientific

Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Job Title: Sr Site Specialist

Company: Thermo Fisher Scientific Inc.

Location: Customer location in Rockville, Maryland

About Us: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

How Will You Make an Impact?

As a Sr Site Specialist, you will:

• Leverage your communication skills to support team members and key clients.
• Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, and the development of business metrics.
• Champion innovation and practical process improvements within the program.

Key Responsibilities:

• Instill a customer-focused culture that promotes loyalty through the delivery of market-leading customer experiences.
• Adhere to established safety and environmental guidelines and procedures for all duties.
• Handle daily receiving of customer packages and shipments.
• Ensure accurate deliveries of customer inbound freight and packages to various locations throughout the customer site.
• Coordinate deliveries with the end-user community.
• Communicate any customer issues or potential problems to the supervisor.
• Maintain shipping and receiving packing materials.
• Use powered and manual pallet jacks and lifters daily.
• Pay strong attention to detail in daily site safety procedures.
• Remove cardboard and trash as needed (detrashing).
• Deliver direct shipment orders to end users.
• Coordinate scheduling of equipment with internal customers and external vendors, including generating and tracking monthly PMs due lists.
• Perform vendor escorting for work site activities.
• Generate client-requested reports, including open work orders, work order status, and pending service requests.
• Serve as the first point of contact for any lab support service questions.
• Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify a course of action with a goal of first-call resolution within established turnaround times.
• Work effectively with a diverse cross-functional team.
• Embrace Practical Process Improvement (PPI) methodologies.

Qualifications:

• High School Diploma or GED required; Bachelor's Degree preferred.
• Expertise in GMP/GLP environments preferred.
• Knowledge of inventory management.
• Proven excellence in developing customer relationships.

Knowledge, Skills, and Abilities:

• Focus on laboratory safety and GXP compliance.
• Proficient verbal and written communication skills.
• Heightened attention to detail and ability to multi-task.
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs.
• Strong customer service skills.

Benefits:

We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

At Thermo Fisher Scientific, each one of our 120,000 outstanding minds has a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner, and safer.

Apply Today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $19.64-$28.75.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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