Location: Phoenix, AZ
Salary: $25.00 USD Hourly - $31.00 USD Hourly
Description:
Role - Desktop Support
Type: Contractual
Location - Phoenix, AZ (Fully Onsite)
Roles and Responsibilities:
• Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
• Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
• Engages and assists vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Serves as a mentor while coaching team members and leading knowledge sharing initiatives.
Must Have Technical Skills:
Network Hardware and cabling
End user support
Remote Desktop
*Ticketing Software/ITSM (IT Service Management Software)
*Network Rack & Stack
*Cabling/Terminating/Tracing/Testing
Ergonomics/Able to lift 50 lbs
Education/Certifications:
CompTIA
Experience more important than specialized education
Screening Questions:
1. Explain your experience with remote desktop support rather than driving to the location?
2. You get notified that a user is having problems connecting to the network, you see that the network connection is disconnected, what steps would you do to troubleshoot the issue?
3. Explain a time you had to perform under pressure and how you handle the situation?
4. Explain your experience with setting up voice/phone lines?
Interview Process:
2 Rounds/Teams or In Person
1 with Coordinators and Managers
2 with Regional Manager
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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