Strategic Client Manager
Zelis NA

The Strategic Client Manager (SCM) will serve as primary point of contact for Zelis clients for their assigned book of business. The SCM will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCM will develop and maintain critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

RESPONSIBILITIES:

• Owns the client relationship, including all short and long term strategies and key client relationships

• Managing of Revenue inclusive of:

o Budgets, forecasts, product utilization review for assigned book of business

o Client Renewals & Retention; achieving or surpassing annual goals & objectives

o Risk identification and mitigation strategies such as volume decreases, service gaps, changes in client relationships and key advocates. Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon.

o Drives revenue growth through existing product optimization; understands and communicates Zelis' key differentiators, product strategy, product features and functionality and applicability to client

o Partner with Sales to support Impact Analysis intake and delivery for existing solutions yielding opportunity to engage with clients to demonstrate additional value for new and/or expanded product utilization

o Manages client fee requests/or considerations for existing products; collaborates within the business to provide OneZelis opportunities and solutions while understands the impact of dependencies across the business

• Understands the regulatory environment and its impact to their clients. Proactively engages strategies to achieve value from the Zelis platform

• Ensures high quality service delivery and client satisfaction; measurements will include NPS scores, timely escalation and resolution of issues, as well as other internal measures such as

o Client Relationship Building - maximizing breadth and depth of relationships; works closely with clients to intimately understand their business strategies, needs and challenges.

o Services as intake point for Client Audits & Compliance items to ensure seamless and timely responses.

o Client Reporting - delivery according to agreed-upon intervals with the ability to provide performance synopsis, as well as business insights demonstrating the Zelis value proposition.

o Serves as intake point for escalated Accounts Receivable and works towards timely resolution within the Zelis enterprise.

o Conducts and leads all Stewardships and Quarterly Business Reviews to optimize value with client's book of business.

o Secures client reference status and permission in support of key Zelis projects, case studies or other Zelis initiatives, as needed.

• Manages existing contracts; manages complex Service Level Agreement discussions, understanding client's needs and drivers. Partners with leaders on renewal strategy with responsibility for managing execution.

• Supports Sales for cross-sell and upsell initiatives; identifies opportunities and funnels to Sales partners to incorporate into pipeline

• Supports implementation; serves as liaison between the client and the business to ensure operational efficiencies during initiation and ramp

• Documents and ongoing tracks key client plans, contacts and attributes in Salesforce

Requirements

• A minimum of 5-7 years of experience in client, account or relationship management
  
• Experience specifically leading enterprise relationships with experience driving successful retention and growth.
  

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

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