Supervisor - Field Customer Service
Reporting to Sr. Manager - Regional Operations
Location: Rockland, ME or Belfast, ME
Work Type: Office
The base salary range for this position is dependent upon experience and location, ranging from $83,804 to $104,756
Summary:
Plans directs, and supervises customer service functions including billing, credit, customer service contact, specialty, and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers.
Primay Responsibilities:
1. Plans, schedules, directs and appraises the work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.
2. Ensures compliance with applicable rules, regulations, policies, and guidelines.
3. Manages department budget, maintains cash controls, and directs employee hiring process.
4. Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-overs as well as provides input on the design.
5. Investigate shared meter, switched meter problems, and theft of electrical services. Handles customer and electrical inspector complaints/inquiries.
6. Handles high-profile accounts relating to credit, customer satisfaction, and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.
7. Participates in safety programs and is responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.
8. Assist with restoration efforts during storms and other emergencies.
Skills and Requirements
- Bachelor's Degree with a minimum of 4 years of relevant experience
- preferred. Associate degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years of relevant experience required
- Knowledge of the union contract is desired.
- Experience with collections activities.
- Knowledge and experience with CIS, SAP, WMS, CSS, and Smart map systems.
- Microsoft Office skills.
- Good verbal and written communication skills.
- Strong customer service ability.
- Strong leadership skills.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
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Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date:
January-31-2025
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