Supervisor, Support Operations
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC)

Summary

Supervise activities associated with the outpatient registration service and scheduling of outpatients including supervision of all front office and medical support staff. Responsible for the assessment, planning, implementation and evaluation of the registration service and scheduling processes. Promote collaboration among all members of the outpatient care team. Oversee the operational support of the medical support staff to the physician ambulatory practice.

Key Responsibilities

• Team members are oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards.
• Outpatient registration process is managed to meet department standards; collecting clinical and financial information while maintaining a customer service focus.
• Accurate and efficient scheduling procedures for therapy and physician outpatients is established, maintained, and improved upon per established practices.
• Support operations for the medical practices are managed per departmental guidelines. Includes scheduling, insurance, registration, outside testing, medical records, physician billing service, coding, supply management, environment of care issues, patient flow, and cash collections.
• Weekly payroll sheets are coordinated to achieve accurate and timely submission into the hospital payroll system.
• Functional operations of the outpatient center are managed to maintain comprehensive and up to date paperwork statistics, schedule, and correspondence.
• Inventory of office supplies is monitored to meet department guidelines, including filing of all invoices and requisitions.
• Additional department, organization, or network activities are completed per established objectives.
• Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications
Summary

Supervise activities associated with the outpatient registration service and scheduling of outpatients including supervision of all front office and medical support staff. Responsible for the assessment, planning, implementation and evaluation of the registration service and scheduling processes. Promote collaboration among all members of the outpatient care team. Oversee the operational support of the medical support staff to the physician ambulatory practice.

Key Responsibilities

• Team members are oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards.
• Outpatient registration process is managed to meet department standards; collecting clinical and financial information while maintaining a customer service focus.
• Accurate and efficient scheduling procedures for therapy and physician outpatients is established, maintained, and improved upon per established practices.
• Support operations for the medical practices are managed per departmental guidelines. Includes scheduling, insurance, registration, outside testing, medical records, physician billing service, coding, supply management, environment of care issues, patient flow, and cash collections.
• Weekly payroll sheets are coordinated to achieve accurate and timely submission into the hospital payroll system.
• Functional operations of the outpatient center are managed to maintain comprehensive and up to date paperwork statistics, schedule, and correspondence.
• Inventory of office supplies is monitored to meet department guidelines, including filing of all invoices and requisitions.
• Additional department, organization, or network activities are completed per established objectives.
• Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications - Internal

Education/Degree

Required
Graduate of an accredited baccalaureate program in health care related field or equivalent experience.

Experience

• Preferred
  Previous management experience preferred.

Skills

Required

Ability to analyze and develop statistical reports.
Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to interact with patients and families.
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

Preferred

Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.

EEO Statement
Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This job has expired.