The Service and Parts Technical Advisor acts as a direct liaison between Stellantis, Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within the South Business Center. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Job responsibilities include but not limited to:
- Provide phone and in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. / engineering - providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Act as a quality feedback liaison
- Provide dealership consultation on the following: repair service agreements and facilities inspections
- Tools / equipment facility needs
- Customer experience and improved fixed first visit
- Repair shop process improvements and proactive business planning with a focus on the customer
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