Technical Content Support Engineer
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Content Support Engineer in Orlando, FL

Role Description

Tech Savvy Super-User Type Producer for direct support on guest interaction and guest experiences for web and mobile products. must know the entire content/application pipeline from content to surface and work with the application teams to develop and manipulate these configurations.

Job responsibilities
• Conduct training on transitioning or new functionality to CMS users groups
• Presenting solutions, root cause analysis and regular interactions with Executives and Senior Executives
• Read and update Web and Mobile .INI files
• Lead and direct technology solutions through all phases of the project.
• Manage all efforts required to remain within the bounds of schedule and budget with the ultimate objective of proactively maintaining a high level of user satisfaction throughout the project.
• Demonstrate experience in managing projects of various sizes, complexity, and types (e.g., application development, outsources services).
• Execute Software Development Methodology and techniques as developed and governed by our internal Project Management office.
• Proactively foster an environment of collaboration among teams and provides day-to-day direction for team resources.
• Collaborated on all aspects of systems implementation from requirements gathering, analysis and design, configuration, and test, through deployment and support of various system applications including developing detailed work plans, assigning responsibilities, organizing inter- and intra-departmental activities, conducting project meetings, providing project tracking details and project analysis.

Skills & Requirements

What are the top Three - Five Skills?
• Content Management (CMS) support and content structure using SDL's Tridion (or similar) - Troubleshooting and debugging
• Web and/or Mobile Configuration Management using Vendomatic CMS (or similar)
• Interpret and triage JSON responses from the Ant-Man Watcher & Services applications
• ServiceNow Change, Incident, and Problem management processes
• Read and update Web and Mobile .INI files
• AWS S3, Redis, and CouchBase database solutions

Pluses, nice to haves?
• BA/PM Skillset with communication and thought process (Digital environment is nice to have

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI
#1164537 - Olivia Dyroff