Technical Sales Manager, Global Strategic Accounts
Vertiv Corporation

Job Summary

The Technical Sales Manager, Global Strategic Accounts (GSA) maintains technical support on customer projects and schedules, identifies and manages risks, scope of work and budget; ensures that operational teams and contractors have a clear understanding of client requirements. The role also supports the GSA Technical teams for new products from design through implementations. Functions as customer advocate and interfaces with internal company departments.

Responsibilities:

• Manages a select list of GSA customer accounts. Supports account plans to achieve both long and short-term operational and customer objectives for their data center AC Power requirements.
• Support AC Power equipment selections and architecture.
• Monitor Commissioning and IST topics/issues that need to be resolved in a timely manner. Assist in resolving any field application issues.
• Provide regular updates with assigned customers on Vertiv's AC Power solutions and provide competitive advantages with Vertiv solutions.
• Support and engage with the customers and their supporting consulting engineers on the AC Power strategy to meet future market needs to keep Vertiv solutions in play.
• Be considered the expert in AC Power solutions and become the "Trusted Advisor" to the customer.
• Support Customer Factory Acceptance Testing.
• Support development and review of commissioning scripts and development or modification of SOO documents.
• Become the technical interface with Service, Engineering and Offering Management for product improvements or resolution.
• Provide support for First of Kind Solutions to make sure they execute at the customer flawlessly.
• Assist sales as required with configurations for assigned accounts; occasionally, driving this activity as required within levels of authority.
• Reviews project documentation such as reports, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree in engineering
• 7-10 years of experience.
• Excellent communication skills, both written and verbal.
• Knowledge of AC Power solutions and how they are applied in a data center environment.
• Excellent customer service skills.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to use a personal computer and job-related software.
• Ability to work and multi-task in a fast-paced environment.
• Service industry experience required with knowledge of AC Power systems, critical space environments, service products, and clients.
• Ability to work in a matrix management environment.
• Strong computer skills including editing, formatting, and using templates in all Microsoft Office programs, use of internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• A high degree of creative ability and independent judgment.
• The ability to think and act strategically, utilizing account plans to set specific account objectives.
• Work with minimal supervision.
• Ability to take after hours call during nights, weekends, and holidays.

Travel Required:

• 25%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $6.9 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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