Technical Support Engineer - Platform Technologies
Horizontal Talent

*background check required

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Company Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.

The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Skills:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server Excellent verbal and written communication skills
• Works well in a team environment Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills

• A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript.
• Advanced MySQL or Oracle experience
• Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, Powershell.

Education:
The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $30 - $33 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

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