Technology Services Engineer I
Accolade

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Please note: This an on-site position working from our office in El Paso, Texas.

The Technology Services Engineer will be responsible for managing and executing projects within the Desktop and Server Engineering team. The Desktop environment includes Windows, Mac, and other computing platforms. This role is responsible for Accolade's Windows servers. Accolade is poised for aggressive growth, and this role will be a key element in maintaining current operations while expanding both our reach and our service offerings. Day-to-day, you will be coordinating your work with our Service Desk and the rest of the infrastructure team, as well as working interactively with other Accolade staff.

A day in the life...

• Responsible for leading short- and long-term projects and involving team members as well as people from other teams. These projects will be intended to improve current and future operations.
  

• Provide full desktop service to staff at local our offices, both in-person and remotely, focused on Windows and Macintosh hardware and software, coupled with some networking.
  

• Take the lead role in team projects, including responsibility for managing team members' time and deliverables.
  

• Assume the point person role in group-specific business case and design demonstrations.
  

• Excellent understanding of Windows 10/11 and Mac OS.
  

• Address questions involving desktop performance monitoring and optimization
  

• Manage workstation configuration and troubleshooting, such as DNS, DHCP, folder & printer sharing, remote access
  

• Act as a local point of contact for all IT related matters
  

• This role will be a hybrid Tier 1 position, providing IT technical workstation and application support through chat, phone, and a ticketing system.
  

• Provide support to the local IT Team
  

What we are looking for...

• An Associate's degree or better, 2 years of experience in related field, preferred.
  

• Experience working in a Corporate Help Desk environment. This should include hands-on experience troubleshooting Mac OS X, Microsoft Windows 10/11, and Microsoft Office 365 for both Windows and Mac OS X environments, networking, Active Directory integration, and support of tele-collaboration tools such as WebEx, Zoom, or Slack.
  

• Ability to communicate the team's strategic position for the business.
  

• Ability to manage tasks for self and others.
  

• Extensive experience with packaging/deploying Windows desktop and Server OS and software applications
  

• A strategic view of the team and its functions - understand that our works fits into a larger picture both within the team and outside of it.
  

• Works well with individuals at all levels; ability to engage successfully with people from a wide range of work backgrounds, including executive suite.
  

• Ability to manage project-oriented work for self and others.
  

• Rigorous in your approach to work (Organized, dependable, metrics focused, agile, and have a high attention to detail).
  

• Excellent interpersonal and communication skills with your peers and clients.
  

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Paid Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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