Technology Trainer
Sam Houston State University

Requisition:

202400348S

Technology Trainer

Non-Exempt

This position is a pay grade 13. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Technical/Para-Professional

IT Engagement

Information Technology

10/08/2024

Yes

Bachelor's degree with at least one (1) year of related experience required. Familiarity and competent use of operating systems, productivity software, eLearning software, learning management systems, and technology tools. Experience working in higher education or information technology preferred. Proficient use of eLearning design software such as Articulate 360, Camtasia, and generative AI services preferred. Competency in instructional design concepts. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

Provide skilled technical support and training for campus information systems users, develop and deliver training content, materials, and programs. Evaluate software, and monitor programs that implement those designs.

Works with information technology teams and conducts user research to identify training needs. Designs technical training tailored for various user groups including faculty, staff, and students. Modalities include in-person, online (webinars), and on-demand. Assesses the effectiveness of training programs and refine strategies based on user feedback and emerging needs. Stays current with latest technology and training advancement and trends. Designs and delivers presentations and briefings. Serves as a consultant for campus users offering expertise on best practices and effective technology utilization. Develops, organizes, and maintains a knowledge base of technical support documentation and training materials for information technology processes, systems and tools. Performs other related duties as assigned.

This position requires the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge. Work is of moderate technical complexity. Policy interpretation limited to situations which have previously been defined and within established parameters. Must be able to read and understand technical manuals and procedural documentation. Position requires use of effective people and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation. Expect extended work hours or flexible scheduling. Travel between campuses and professional development opportunities may be required. Provides guidance to various team members as needed. Performs other duties as assigned.

Up to 60% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

https://shsu.peopleadmin.com/postings/41174

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

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