Tier II Service Desk Analyst
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Tier II Service Desk Analyst in Minneapolis, MN.

Role Description

DAY TO DAY RESPONSIBILITIES: Primary role will be first call resolution, but if an issue cannot resolved; then the service desk analyst will use SharePoint Online to create a ticket. The creation of a ticket it is very simple process that pulls the information from Active Directory.On Average; they'll get 30 calls per day but typically over 70% of these calls will be resolved. The other 30% may require a little more investigation.If someone calls in and sits in queue, the service Desk is a national team (there are 2-lines) so the user will get support from another location.This role is 50% desk-side support and 50% troubleshooting issues via phone/email/chat

Skills & Requirements

What are the top Three-Five Skills:
1) 3+ years + Service Desk experience providing face to face user support, mainly to executive staff members since this location is the headquarters. Please note, these individuals must have face to face user support and not just remote support. The user base at HQ is a more sophisticated group to deal with, so it will take a certain person to work in this setting. They should be able to provide white glove service and should possess a very strong technical acumen. 2) Experience with Windows environments, Active Directory, and Group Policy 3) Knowledge of automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1167892 - Kimberly Moore