Transaction Services Representative
Indiana University

Department

ACADEMIC AFFAIRS (IN-ACAD-IUINA)

Department Information

The IU Indianapolis Office of Academic Affairs (OAA) provides strategic leadership for academic operations and is the campus home for faculty employment, professional development, and mentoring.

OAA activities support the university's mission of advancing the State of Indiana and the intellectual growth of its citizens to the highest levels through research and creative activity, teaching and learning, the delivery of outstanding academic programs, and through civic engagement. Our office helps ensure that our core values are woven through academic programs, academic support services for students, and faculty development activities.

For information about the department, please visit: Office of Academic Affairs

Job Summary

The Transaction Services Representative serves as part of the faculty Human Resources team within the Office of Academic Affairs for the IU Indianapolis campus.

Department-Specific Responsibilities

• Reviews and approves all eDocs for faculty and academic employees at IU Indianapolis, IU Columbus, and IU Fort Wayne. Acts as campus final approver.
• Guides HR staff in units on eDocs for faculty and academic employees at IU Indianapolis, IU Columbus, and IU Fort Wayne. Acts as campus final approver.
• Conducts review of monthly faculty HR audit reports and makes corrections where necessary.
• Prepares monthly Academic Administrative Report and quarterly Board of Trustees Agenda faculty items for IU Indianapolis leaders, IU President, and Board of Trustees
• Conducts academic eDoc training for HR business partners and other HR professionals.
• Provides high-level support to maintain records accurately.
• Validates information and ensures compliance with university policies and state and federal regulations.
• Serves as an expert resource for departments regarding processing various transactions.
• Works closely with all areas of the department to ensure consistent application of policies and procedures.
• May lead audits of data.

General Responsibilities

• Approves, prepares, monitors, and adjusts transactions to ensure accuracy, completeness and compliance with university policies and procedures as well as applicable state and federal regulations.
• Creates, maintains, and updates complex information in databases.
• Recommends approaches to improve and streamline transaction processing to ensure quick turnarounds and accuracy.
• May render decisions by assembling and evaluating documentation and evidence.
• Resolves complex department problems accurately by researching policies and procedures, providing answers or approaches to questions and resolution of problems.
• May make minor enhancements or changes in systems and processes to solve problems and improve effectiveness.
• Provides guidance and assistance to other team members as needed.
• Maintains high standards of confidentiality of all records and documents. Handles the most sensitive issues.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years in related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Maintains a high degree of professionalism

Preferred

• Demonstrated time management skills with a proven ability to meet deadlines
• Strong organizational skills and attention to detail
• Ability to prioritize tasks in an environment of competing demands
• Demonstrates a high commitment to quality
• Proficient with Microsoft Office Suite
• Proficient with or the ability to quickly learn the organization's HRIS and talent management systems

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Indianapolis

Indianapolis, Indiana

Advertised Salary

$45,000 - $48,000 per year based on experience

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: General Administration

Job Family: Transaction Services
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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