UX Content Designer
Horizontal Talent

Our client is seeking UX Content Designers to join their dynamic team on a contract basis. This role is based in Seattle, and candidates must be local and open to commuting.

As a UX Content Designer, you will focus on enhancing products and experiences through language and user needs. Your responsibilities will include evaluating customer journeys, designing in-product flows, improving information architecture, and refining in-product language. You will ensure our client's product content is clear, meets customer needs, and is easy to localize.

Key Responsibilities:
- Lead content design work for a diverse, international audience
- Develop product flows and messaging frameworks
- Craft clear, engaging in-product content that simplifies complex financial concepts
- Collaborate with various teams to create a cohesive customer experience across all platforms and touchpoints
- Use data, user research, and customer feedback to inform content design decisions
- Contribute to our client's design and content systems and advocate for accessibility

Required Professional Experience and Skills:
- At least 3 years of content design or relevant UX writing experience
- Bachelor's degree in English, journalism, communications, user experience, human-computer interaction, or equivalent experience
- A UX content design portfolio that ideally includes end-to-end customer journeys, user interface copy, and user education
- Experience designing and shipping end-to-end products with complex flows, multiple scenarios, and edge cases
- Familiarity with design tools, especially Figma
- Experience simplifying and communicating complex ideas to diverse audiences in a compelling way
- Experience working with compliance and legal teams during the content and product development and approval process

This role offers the opportunity to work on pioneering financial products and services, and to contribute to our client's mission of enhancing the lives of immigrants and their families. You will be part of a team that values diversity, equity, and inclusion, and you will have the chance to shape our client's customer experience. Please note that candidates must complete a background check upon offer.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $40 - $65 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.