Veterans Affairs Service Officer II
State of Nebraska

The work we do matters!

Hiring Agency:
Veterans Affairs - Agency 28

Location:
Lincoln, NE

Hiring Rate:
$21.523

Job Posting:
JR2024-00011574 Veterans Affairs Service Officer II (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
Under immediate to general supervision, learns to advise and represent veterans and their dependents in presenting their claims for benefits to the U.S. Department of Veterans Affairs (V.A.); performs related administrative work as required.

EXAMPLES OF WORK:

Direct and conduct evaluations of ratings on veterans' claims to determine validity. Completes progressively increasing case load as assigned by agency management. Direct the preparation of appeals on under-evaluated and denied cases. Conduct hearings on veterans' benefits before appropriate agencies. Advise post and county service officers of evidence needed to develop, process or reopen to increase a veterans' claim. Direct and engage in the counseling of veterans and dependents of available benefits and assists them in filing claims. Originate and answer correspondence. Plan and participate in public relations activities and educational events.

Requirements/ Qualifications

Minimum Qualifications: High school education plus veteran with honorable discharge and resident of Nebraska for one year prior to appointment.

KNOWLEDGES, ABILITIES, AND SKILLS REQUIRED:

Knowledge of: Federal and State policies and regulations concerning Veterans. Ability to: complete progressively increasing case load meeting agency standards for thoroughness and accuracy; obtain facts through interviewing techniques, correspondence, and research; represent clients at hearings or other forums.

JOB DUTIES:

Successful incumbents will be highly organized and detail orientated and have experience with all Microsoft Office software not limited to but including Microsoft Excel and spreadsheets. This position under immediate to general supervision learns to advise and represent veterans and their dependents in presenting their claims for benefits to the U.S. Department of Veterans Affairs (V.A.); counsels and advises veterans and dependents concerning benefits. Evaluates and determines the validity of veterans' or dependents' claims for benefits. Prepares evidence in support of claims and submits forms. Research regulations pertaining to local, state and federal benefits for veterans and apply them to individual cases. Requests and prepares for hearings and presents briefs for the dissemination of facts. Reviews decisions, prepares appeals and administrative reviews. Participate in outreach activities and educational events. Travel is required.

HIRING RATE OF POSITION (STARTING RATE)

$21.523

State statute 80-410 requires that "all state service officers shall have served in the armed forces of the United States during the dates set forth in section 80-401.01 and shall have been discharged or otherwise separated with a characterization of honorable from such service. A state service officer shall have been a bona fide resident of the State of Nebraska continuously for at least one year immediately prior to assuming his or her position."


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.