Vice President, Healthcare Operations
Bcidaho

Blue Cross of Idaho (BCI) is uniquely positioned as a well-capitalized, leading healthcare payer in its market, serving hundreds of thousands of Idahoans and partnering with premier employers across the state. The Vice President (VP) of Healthcare Operations is responsible for providing leadership and direction for clinical operations in all areas of medical management, quality management, utilization management, and mental health for all lines of business. This role works closely with various segments of the company to ensure delivery of affordable, accessible healthcare benefits to members. The VP, Healthcare Operations is responsible to implement processes that reduce healthcare delivery costs and improve productivity, effectiveness, and efficiency of medical management operations.

This position is reports to the Chief Medical Officer and is located at the corporate headquarters in Meridian, Idaho. #LI-Onsite

To be considered for this role, you have:

Required Experience:

• Minimum of ten years health plan managed care (either with a medical group or health plan) utilization management, health care quality improvement (such as NCQA, CMS), and in the development and implementation of clinical practice guidelines and policy at a senior level
  

Required Education:

• Bachelor's Degree or equivalent work experience (Two years' relevant experience is equivalent to one-year college)
  

We'd also love it if you had:

• Previous or current unrestricted license in a clinical designation of RN or higher
  
• Master of Business Administration (MBA) or equivalent subject area
  

Key responsibilities of the role:

• Design business plans and technology solutions to implement the clinical strategy.
  
• Improve department efficiency through effective use of information system tools and processes to reduce healthcare cost, increase quality, and reduce administrative expense.
  
• Develop, implement, and distribute regular performance and productivity reports.
  
• Provide direction, support, and medical expertise in matters of case and disease management/population health, underwriting, and review of health statement applications, claims and inquiries that require medical review.
  
• Partner with Healthcare Economics, Account Management, and Sales to deliver innovative and efficient approaches to classic utilization management, case management, and disease management processes.
  
• Ensure ongoing programmatic excellence, thorough program evaluation, and consistent quality of administration, communications, and systems.
  
• Collaborate with go-to-market leaders in deepening and refining all aspects of member touchpoints.
  
• Support the Sales/Marketing division in communicating to prospective clients the role that Healthcare Operations plays in the control of healthcare costs.
  
• Develop presentations on effectiveness of Medical Management programs for BCI Board of Directors.
  
• Responsible for scope and performance of Quality Management activities approved by the governing board and as required to meet private, federal, or state accreditation.
  
• Participate with Provider Network Management to facilitate contract negotiations with physicians and hospitals.
  
• Collaborate with Provider Network Management to implement reimbursement strategies, including but not limited to, quality incentives and pay for performance.
  
• Assist in and/or establish department objectives that support organizational goals and produce regular status reports.
  
• Assist in and/or prepare an annual operating budget that reflects the forecasted needs of the department and control expenditures to assure adherence to approved budgets.
  
• Ensure effective workflows, improve system efficiencies, monitor quality performance measures and confirm appropriate completion of work assignments. Lead change as appropriate.
  
• Participate in training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals.
  
• Promote teamwork, discussion, and cooperation among staff and other departments. Ensure timely communication and sharing of information with team members.
  
• Initiate personnel actions such as hiring, disciplinary, termination and/or salary recommendations. Work with staff to resolve work-related issues and concerns. Promote a respectful and diverse workplace.
  
• Develop and maintain departmental policies and procedures.
  
• Perform other duties as requested
  

To be successful in this position, you have the following:

Knowledge of:

• Case/Disease/Utilization Management productivity measurements, inter-rater reliability metrics, and interdisciplinary team dynamics
  
• Demonstrated knowledge of healthcare and business processes related to delivery systems
  
• Healthcare cost metrics
  
• Quality improvement process management techniques
  
• Commercial and government sponsored managed care experience in a community health or health plan setting
  
• Understanding of STAR rating programs and categories for Medicare
  

Skills:

• Productivity measurement and monitoring
  
• Proficient written and verbal communication
  
• Process management techniques
  
• Strong customer focus and management of client expectations
  
• Data mining and analytical reporting
  
• Proven experience as a respected and credible leader with success in leading cross-functional and market segment-based teams at various levels
  

Ability to:

• Collaborate with others and establish working relationships, coordinate multiple work efforts, and translate business needs into practical applications and solutions
  
• Thoughtfully change longstanding processes that will drive improved access to high quality and low-cost healthcare
  
• Leverage data to evaluate processes and performance
  
• Identify and resolve problems in a timely manner
  
• Develop alternative solutions
  
• Lead and/or facilitate physician group meetings
  

Reasonable accommodations

To perform this job successfully, you are able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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