Assistant Manager (Food Services Supervisor), IU Dining and Hospitality
Indiana University

Department

IU BLOOMINGTON HOSPITALITY (BA-HSPY-IUBLA)

Department Information

IU Dining and Hospitality embraces and expands Indiana University's core values of education, innovation, tradition, and inclusion, which embody the true spirit of Hoosier hospitality.

IU Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming, inclusive dining halls and eateries.

Residential dining staff strive to enhance the customer experience through innovative recipes created in-house by IU chefs; new and ongoing partnerships with local and regional producers; and a commitment to nourishing the IU community, all in a service-oriented, collaborative culture characterized by creativity.

Residential dining staff work closely with the teams in retail and Indiana Memorial Union (IMU) dining to ensure consistent procurement of products that match student preferences and dietary needs.

Job Summary

Department-Specific Responsibilities

• Assists with the management, administration and/or production activities of an IU Dining and Hospitality Eatery, Campus Store, 1 or more IU Dining and Hospitality Campus Cafés.
• General responsibilities may include scheduling and supervision of employees, customer service, oversight of the preparation, and service of meals.
• Depending on assignment, responsibilities may also involve purchasing/production, including managing the menus and orders, directing stores attendants and for overseeing the receiving process.
• Works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service and coordination of special events and conferences.
• Rotates weekly, monthly and seasonal promotions and assists with brand management.
• Assumes the role of the General Manager in their absence.
• In accordance with departmental need and the candidate's skillset and interests, an Assistant Manager will be assigned 1 of the following roles:
• Floor / Hiring
  • Under the guidance of a General Manager, provides leadership, direction, and supervision to 25-200 staff members engaged in the preparation and delivery of food to the students, faculty, and staff of Indiana University Bloomington.
  • Serves as shift manager in an IU Dining Eatery or Campus Store.
  • Responsibilities include planning, hiring and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances and recruiting, reviewing performance and promoting employee development and growth.
  • Attends mandatory trainings.
  • Assumes the role of the General Manager in their absence.
• Campus Café / C-stores
  • Under the guidance of an Area Manager, assumes management responsibility for 1 or more IU Dining Campus Cafés/Stores.
  • Provides leadership, direction, and supervision to 10-40 staff members engaged in the preparation and delivery of food to the students, faculty, and staff of Indiana University Bloomington.
  • Responsibilities include purchasing and production, hiring and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, and addressing employee and/or customer complaints and grievances.
  • Attends mandatory trainings.
  • Where applicable, assumes the role of the General Manager in their absence.
• Production
  • Orders food and supplies on a daily basis in conjunction with a sous chef for an IU Dining Eatery.
  • Creates all orders in CBORD-FSS and/or direct orders to vendors.
  • Responsible for accurate purchasing, being knowledgeable about receiving, communicates dates of delivery, and prints receiving worksheets.
  • Sends invoices to Central Purchasing and Logistics following the purchasing and receiving standards of IU Dining and RPS Financial Management.
  • Responsible for accurate forecasting, entering actuals, printing recipes and serving line worksheets.
  • Requisitions and maintains accurate inventories.
  • Works on projects in partnership with vendors and other administrative units on campus, including IU Dining Systems Support and IU Central Purchasing and Logistics.
  • Attends mandatory trainings.
  • Assumes the role of the General Manager in their absence.

General Responsibilities

• May be responsible for planning, hiring and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances and recruiting, reviewing and promoting employee development and growth.
• Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques.
• Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
• Monitors and supports the food operation's process measures and is accountable for the results of these measures.
• Reviews production worksheet and organize tasks to shift staff.
• Places orders for food needed to meet worksheet production needs.
• Records usage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and delivered in a timely manner.
• Ensures customer service standards are demonstrated on the job.
• Monitors on-hand inventory and determines quantity of food to order.
• Completes orders for inventory.
• Responds to and resolves customer' complaints and concerns to maintain positive relations with customers.
• Maintains food safety, training, and food logs.
• May have cash management responsibilities for retail food sales.
• May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
• May perform tasks specific to bartending, catering, or dining room services.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 1 year of work experience in food services

Preferred

• Some barista experience

LICENSES AND CERTIFICATES

Required

• Food Safety (ServSafe) certification within 180 days from date of hire

Preferred

• Valid driver's license with the ability to be insured by Indiana University

SKILLS

Required

• Demonstrates leadership skills
• Friendly and service-oriented
• Ability to work in a safe and efficient manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a group environment, treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent interpersonal skills, communication, facilitation and coaching skills
• Ability to work in safe and efficient manner

Working Conditions / Demands

This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 15-30 pounds, and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$19.25 per hour

Salary Plan Grade: PAC 3FS

This position is Non-Exempt, Non-Union

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services
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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234

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