Operations Support Project Manager
Kforce Inc.

RESPONSIBILITIES:

Kforce has a client that is seeking an Operations Support Project Manager in Alpharetta, GA.Roles and Responsibilities:Overall Management:

• Ensuring smooth workflow of the Tech Support team and optimize processes for efficiency
• Efficient follow-ups, note taking, and holding resources accountable on actions
• Learn all the moving parts of the product and dependencies

Manage Operations Support team:

• Collaborate with the Prof. Services and Support team to field support questions and Jira tickets from clients

Client Deployments:

• Responsible for planning and coordinating the execution of software application deployment in multiple customer environments to ensure a smooth and efficient process
• Coordinate scheduling and effectively manage ad-hoc project requests relating to client deployments while maintaining deployment calendar in Confluence
• Manage multiple lines of communication responses concurrently as the liaison between the Client Services and Technology Support teams
• Escalate deployment issues with urgency to Technology manager for prompt resolution
• Enforced the deploy communication process and manage the shared mail inbox

Governance Change Advisory Board (CAB):

• Collaborate with Support and Prof. Services for follow up action updates
• Efficiently manage and request agenda items for discussion
• Effective communication with leaders and stakeholders from all levels of the business and technology organization
• Discuss risks and impacts of requested changes
• Update Jira tickets to reflect discussion and status of changes requested

DevOps & Vulnerabilities Management:

• Align project goals with objective
• Oversee progress of the client deployment requests
• Facilitate planning and effective communication of deployment activities
• Ensure the deployment pipeline workflow runs smoothly in a very fast-paced environment
• Identify, manage, and mitigate risks

REQUIREMENTS:

• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Project Management Professional certification required; Cybersecurity certifications are nice to have but not required
• 8+ years of Project Management/Operations Service Management experience
• 5+ years of experience working with Agile - Scrum, Kanban, or LeSS framework with ability to eloquently educate resources and stakeholders on the methodology while holding everyone accountable
• Advanced expertise with using Jira and Confluence tools
• Communication skills, adaptability and team collaboration are crucial
• Nimble and proactive personality for a very fast paced work environment, positive, upbeat, welcome feedback (positive or improvement)
• Ability to collaborate with stakeholders to identify improvement gaps and work with team to drive implementation and measure progress
• Ability to multitask, pay attention to detail and accuracy, possess leadership, teamwork, and motivational skills
• Capable of effectively manage and measure progress of operational tasks
• Proactiveness - think of responsibility related items before someone tells you about it

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